The Evolution of Managed Services
A Smarter Model for Application Management
Healthcare organizations relying on traditional managed services models often face slow response times, high ticket volumes, and constant firefighting. But there’s a better way.
In this guide, we introduce Continuous Services — a proactive, tech-enabled alternative to break/fix support. This next-generation model improves system uptime, enhances user satisfaction, and frees internal teams to focus on strategic priorities.
What You'll Learn
- Why traditional managed services fall short for today’s EHR and ERP environments
- How intelligent automation and real-time monitoring reduce downtime and rework
- The core components of the Continuous Services model
- How this proactive approach improves reliability, scalability, and IT team efficiency
- What to consider when transitioning from a break/fix model
Our guide is ideal for C-suite, IT, and finance executives, and anyone responsible for application support at your organization.
About the Authors
This guide was developed by senior advisors and managed service experts at Healthcare IT Leaders, a trusted partner to over 450 hospitals and health systems.
With decades of experience supporting enterprise EHR, ERP, and cloud applications, our team understands the real-world challenges of healthcare IT operations — and the strategies that drive performance, reduce costs, and improve patient outcomes.