Epic AMS Best Practices: Increase Support, Satisfaction and Savings with an Application Managed Services Model

On-Demand Webinar
Healthcare organizations of all shapes and sizes face new challenges in staffing their IT support needs.  Over the last several years, Epic clients have looked at a variety of staffing models to:  
  • Accommodate different work models, including on-site, remote, and hybrid
  • Tackle both day-to-day maintenance workload assignments and larger IT initiatives
  • Meet requirements for clinical and end-user satisfaction with system support 
These challenges have led many health systems to look to outsource with Application Managed Services (AMS). 

Join Healthcare IT Leaders’ Doug Herr, Executive Director, Epic, and Andrew Lux, Executive Director, Managed Services, as they discuss the challenges associated with standard staffing models and the benefits of AMS, including:
  • Reduced cost through economies of scale
  • Increased provider and patient satisfaction
  • Reduced risks from staff attrition
  • Increased IT business value
In this webinar, they share best practices and variables of AMS capabilities to help health systems better tackle their resource challenges. Throughout the open dialog, they discuss previous successes and failures, essential tools and automation options, and take a deep dive into Managed Service variations, from offshoring to in-house staffing. 



Andrew Lux
Executive Director, Managed Services
Andrew provides executive oversight for all Application Managed Services including, but not limited to, project initiation/kick-off, scope, build, training, Tier 1-3 application support, adoption, optimization, and roadmap development. Andrew’s experience includes over 120 project implementations across the entire EHR landscape. His involvement in designing and delivering client projects has led to compound savings and the opportunity to reinvest in future strategic initiatives.
Doug Herr
Executive Director, Epic
Douglas draws on his 24+ years of provider and consulting experience in Operations, IT, and EHR systems. In large health systems and Ambulatory settings, he has worked closely with Epic clients to ensure their success across multiple large-scale implementation and optimization initiatives.